Wüf's Policies & Procedures

Cancelation Policy

Last-minute no-shows, reschedule or cancellations can ruin the flow of time and money for a small business. Mobile groomers, as opposed to shops, do not take walk-ins and only work with a few dogs per day. For this reason, Wuf has a strict cancellation policy.

​

There is a 48-hour cancelation or rescheduling policy. Meaning, you must call or text us within 48-hours before your scheduled appointment. We understand that emergencies happen, so these will be taken into consideration when you must cancel or reschedule after 48-hours. Two days allows us enough time to move people around or take people off of our cancelation list. Please understand that as a small business this is super important. 

​

We will give you a 10-30 minute heads up to our arrival. All no-shows and clients that canceled/reschedule after confirming their appointment must pay in full to rebook. If you are running late please let us know as soon as possible. We may need to reschedule you and you may need to pre-pay to book your next appointment. The best way to get ahold of us during the workweek is to text. For the safety of us as well as the dogs in our care, we are a text only business.

​

You will receive a reminder text 3 days prior to your appointment and once confirmed, your time slot is spoken for and no one else can book an appointment during that time. If you do not respond to our text, we will assume that you are not keeping your scheduled appointment and we will not show up to this appointment. We will not service unconfirmed appointments and this will result in you having to pay our cancelation fee before I can book your next appointment. The fee will be determined based on what kind of dog you have and the service they get. Also if you have more than one dog the fee will obviously be larger and may result in you being terminated as a client. 

​

Multiple missed, canceled, or rescheduled appointments will result in the termination of our services. I also offer latch-key services. Be sure to ask if that is something you are interested in. 

​

Health or Medical Problems

Please ensure your dog is fit and healthy before the grooming appointment. Grooming of sick and elderly dogs is entirely at your, the owners, own risk and we may need to stop the grooming process at any point. 

 

Grooming may also uncover pre-existing skin and health conditions that you, the owner may not be aware of. It may also aggravate a current issue and we cannot be held liable for that. 

 

We do our very best to use caution and be very ginger when we are working on dogs with known health issues. All medical expenses for veterinary care will be covered by you, the owner, upon signing our client intake form. 

 

Also if you have a senior dog, these babies are a lot more fragile and require a lot more patience and love. This is not a problem for us, however, it is important for you to know that senior dogs are much like senior humans. They may have dementia and issues with coordination. When dogs have gotten to this stage in their lives, it's important to NEVER push the grooming process, and depending on their condition, we are willing to do a comfort groom on them. A "comfort" groom is not typical cutesy grooming, it won't look perfect and may not be able to do everything that a "normal" groom would get. It's important for you, the owner, to lower the expectations of your dog's grooming looks when they get to this stage in their lives. We are just here to help them feel more comfortable until the end of their days and make sure they are happy and healthy.

​

Accidents

Although accidents are very rare, there is a risk when handling dogs. These are moving creatures and we are working with sharp objects and possible accidents can occur, including (but not limited to): cuts, nicks, scratches, minor bruising or irritation on sensitive skin, or quicking of a toenail. 

 

Your dog's safety and comfort are our number one priority. In the event an accident does occur, you will be notified. As a side note, we also document (written, photo, and video) any accidents (minor or not) while the dog is our care. 

 

It must be understood and agreed that dogs are accepted at you, the owner’s, own risk. The welfare of your dog is our first priority. In the event of illness or injury, a Vet may be sought. All costs in connection with this will be at you, the owner’s, own expense. If it can be proven that we are liable, then we will need a Vet report to send to our insurer. 

​

Payment

Payment will be taken at the end of the service provided. 

 

Any quote that was given before the groom is an estimate and your dog’s groom may cost more depending on coat condition, their size and temperament/behavior to groom. 

 

Owners (over the age of 18) must be home for their scheduled appointment time, that is unless you are a current client of Wuf and we are already aware of the groom you would like and the condition/temperament of your dog. At which point we can provide a latchkey service. Meaning you can leave a key or a door unlocked, put your dog(s) in a designated room with the door closed, or in their kennel(s), and we can get them from inside the home without you being present. Super easy peasy and convenient.  If utilizing the latchkey service you must have either a card on file with us or leave cash. If using a card on file there will be a $10 fee added to your groom price. This is due to the added fees that we have for not physically swiping a card. 

 

If we come to your home and knock and ring the doorbell and you do not answer we will leave and the appointment will be canceled and a cancellation fee charged (see cancelation policy).

 

Owners must also be home to collect their dog when the groom is finished unless a key is left and a card is saved on file or cash is left.